Citas bibligráficas
Ramirez, H., Vergara, G. (2023). PROPUESTA DE MEJORA EN LA ATENCIÓN POR CONSULTA EXTERNA MEDIANTE EL USO DE HERRAMIENTAS LEAN EN UNA CLÍNICA PRIVADA TRABAJO DE SUFICIENCIA PROFESIONAL [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671094
Ramirez, H., Vergara, G. PROPUESTA DE MEJORA EN LA ATENCIÓN POR CONSULTA EXTERNA MEDIANTE EL USO DE HERRAMIENTAS LEAN EN UNA CLÍNICA PRIVADA TRABAJO DE SUFICIENCIA PROFESIONAL [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671094
@misc{sunedu/4393103,
title = "PROPUESTA DE MEJORA EN LA ATENCIÓN POR CONSULTA EXTERNA MEDIANTE EL USO DE HERRAMIENTAS LEAN EN UNA CLÍNICA PRIVADA TRABAJO DE SUFICIENCIA PROFESIONAL",
author = "Vergara Tello , Gabriela Carolina",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The health sector plays an important role at the social and economic level, mainly in developing countries, and Peru is one of them. For this reason, in recent years, greater importance has been given to solving the main problems that affect inadequate patient care, such as inefficient management, scarcity of resources and limited resolution capacity, which are required to meet the growing demand. According to the INEI report on user satisfaction in the outpatient clinic during 2014, it was found that the average waiting time for care in the clinics is 35 minutes, as well as the average time for scheduling appointments it is 8 days, which reflects inefficiency and generates dissatisfaction with the care received. In view of this, this study presents a model of Lean tools to improve the processes of care in the external consultation service, which ranges from the proposal to its validation. For this, and in order to identify, eliminate waste and achieve process improvement, the following tools will be used: Value Flow Map, 5'S, Standardized Work and Kaizen. With this study, it is expected to reduce the waiting time for care, increase the availability of appointments, and thus improve the efficiency in the medical consultation.
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