Bibliographic citations
This is an automatically generated citacion. Modify it if you see fit
Villanueva, E., Buleje, M., Buleje, R., Seytuque, J. (2018). Servicios digitales sac - Caso de Estudio [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/12707
Villanueva, E., Buleje, M., Buleje, R., Seytuque, J. Servicios digitales sac - Caso de Estudio []. PE: Pontificia Universidad Católica del Perú; 2018. http://hdl.handle.net/20.500.12404/12707
@mastersthesis{sunedu/2659133,
title = "Servicios digitales sac - Caso de Estudio",
author = "Seytuque Chafloque, Jose Humberto",
publisher = "Pontificia Universidad Católica del Perú",
year = "2018"
}
Title: Servicios digitales sac - Caso de Estudio
Authors(s): Villanueva Barrantes, Estuardo Fabricio; Buleje de la Roca, Maria Ursula; Buleje de la Roca, Rosa Patricia; Seytuque Chafloque, Jose Humberto
Advisor(s): Pimentel Bernal, Paul Marcelo
Keywords: Tecnología de la información--Perú
OCDE field: https://purl.org/pe-repo/ocde/ford#5.02.04
Issue Date: 23-Sep-2018
Institution: Pontificia Universidad Católica del Perú
Abstract: Este proyecto de tesis se desarrolla en la empresa Servicios Digitales SAC, empresa
comercializadora de servicios del operador Movistar, líder del mercado de telecomunicaciones
en el Perú.
El caso describe el efecto del medio ambiente de cambio e incertidumbre en el que opera la
empresa Servicios Digitales SAC.
Elita Serna Campos es el personaje del caso. Elita y la dirección de la empresa entendían que
habría cambios en el sector, pero mientras Elita sugería aprovechar estos cambios para
prepararse para el futuro, la dirección e incluso los trabajadores creían que lo mejor era esperar
que evolucione el mercado y luego podrían adaptarse.
El caso de estudio está orientado para el curso de comportamiento organizacional, sobre el
tópico de gestión del cambio e incertidumbre, a nivel de postgrado.
El método de caso permite a los estudiantes analizar problemas empresariales generando debate
en las posibles soluciones. En esta metodología el profesor facilita y guía el debate, haciendo
preguntas fomentando la participación a través puntos de vista y experiencias.
This thesis project is developed by Servicios Digitales SAC, this company sells services of the operator Movistar, leader in telecommunications in Peru. The case describes the environment of change and uncertainty while the company Servicios Digitales SAC operates. Elita Serna Campos is the principal character in the case. Elita and the management of the company understood that the changes for the sector, but while Elita suggested that these changes were changed for the future, the management and even the workers believe is best to wait for the market to evolve and then adapt. This case is oriented to organizational behavior, on the topic of change management and uncertainty, postgraduate level. The case method allows students to analyze business problems by generating debate on possible solutions. In this methodology, teacher will facilitate and guide the debate, asking questions encouraging participation through points of view and experiences.
This thesis project is developed by Servicios Digitales SAC, this company sells services of the operator Movistar, leader in telecommunications in Peru. The case describes the environment of change and uncertainty while the company Servicios Digitales SAC operates. Elita Serna Campos is the principal character in the case. Elita and the management of the company understood that the changes for the sector, but while Elita suggested that these changes were changed for the future, the management and even the workers believe is best to wait for the market to evolve and then adapt. This case is oriented to organizational behavior, on the topic of change management and uncertainty, postgraduate level. The case method allows students to analyze business problems by generating debate on possible solutions. In this methodology, teacher will facilitate and guide the debate, asking questions encouraging participation through points of view and experiences.
Link to repository: http://hdl.handle.net/20.500.12404/12707
Discipline: Administración Estratégica de Empresas
Grade or title grantor: Pontificia Universidad Católica del Perú. CENTRUM
Grade or title: Maestro en Administración Estratégica de Empresas
Register date: 23-Sep-2018; 23-Sep-2018
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.