Citas bibligráficas
Paredes, P., Sandoval, D. (2021). Determinación de las relaciones interpersonales en el trabajo en la empresa Telefonía Móvil Bitel en la ciudad de Iquitos, periodo abril 2019 [Universidad Nacional de la Amazonía Peruana]. https://hdl.handle.net/20.500.12737/7653
Paredes, P., Sandoval, D. Determinación de las relaciones interpersonales en el trabajo en la empresa Telefonía Móvil Bitel en la ciudad de Iquitos, periodo abril 2019 []. PE: Universidad Nacional de la Amazonía Peruana; 2021. https://hdl.handle.net/20.500.12737/7653
@misc{renati/969419,
title = "Determinación de las relaciones interpersonales en el trabajo en la empresa Telefonía Móvil Bitel en la ciudad de Iquitos, periodo abril 2019",
author = "Sandoval Ruiz, Daphne Sheraday",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2021"
}
In this investigation the degree of interpersonal relations factors is determined: communication, attitudes and treatment in the mobile telephone company Bitel, city of Iquitos, May 2019. The research is descriptive, the population and sample was made up of 30 collaborators. The technique used was the survey and the instrument was the questionnaire prepared with 15 questions which allowed to identify three components of interpersonal relationships: (1) communication, (2) attitudesand (3) treatment: (validity 85% and reliability 83%). For data processing, a data matrix was built with the help of the SPSS statistical program version 22, which allowed to select, store and process the information obtained. The percentage frequencies were used for hypothesis testing. Results: There is a regular degree of communication (58.1%); the degree of attitudes is regular (59.1%); The degree of treatment is regular (55.9%). Conclusion: There is a regular degree of the factors of interpersonal relationships: communication, attitudes and treatment.
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