Citas bibligráficas
Sandoval, G., (2018). La gestión administrativa y su incidencia en la calidad del servicio de la agencia agraria islay del gobierno regional de Arequipa, Arequipa 2018. [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/3668
Sandoval, G., La gestión administrativa y su incidencia en la calidad del servicio de la agencia agraria islay del gobierno regional de Arequipa, Arequipa 2018. [Tesis]. : Universidad Inca Garcilaso de la Vega; 2018. https://hdl.handle.net/20.500.11818/3668
@misc{renati/860354,
title = "La gestión administrativa y su incidencia en la calidad del servicio de la agencia agraria islay del gobierno regional de Arequipa, Arequipa 2018.",
author = "Sandoval Apaza, Greyling Michelle",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2018"
}
This thesis is entitled: "The Administrative Management and its impact on the quality of the service of the Islay Agrarian Agency in Arequipa Regional Government, Arequipa 2018". It has a quantitative approach, is applied type, correlational level and non-experimental design. The population of research was constituted by 250 users of the Agrarian Agency; the sample was determined in a probabilistic way obtaining a result of 151 people. We used the Survey as a data collection technique and a questionnaire as a data collection instrument, to collect data regarding the two variables, Management and Quality of Service. The questionnaire consists of 18 questions pursuant the Likert type Scale.
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