Citas bibligráficas
Cubas, J., Quezada, E. (2016). Propuesta de un programa de desarrollo de habilidades emocionales y su incidencia en las relaciones laborales de los colaboradores de la Sunat oficina zonal Huaraz 2015 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10801
Cubas, J., Quezada, E. Propuesta de un programa de desarrollo de habilidades emocionales y su incidencia en las relaciones laborales de los colaboradores de la Sunat oficina zonal Huaraz 2015 [Tesis]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/10801
@misc{renati/515751,
title = "Propuesta de un programa de desarrollo de habilidades emocionales y su incidencia en las relaciones laborales de los colaboradores de la Sunat oficina zonal Huaraz 2015",
author = "Quezada Rodríguez, Edwards Giancarlo",
publisher = "Universidad Privada del Norte",
year = "2016"
}
ABSTRACT The research was aimed to determine the relationship between emotional skills and labor relations in the National Customs and Tax Administration - Zonal Office of Huaraz, so that let us work on them and improve compliance MASA Recovery, Registration and omitted, Award of Goods, Service Quality, and Chemical Inputs, of efficiency, among others. The study is theoretically sustained by Goleman (1995, 1996, 2000), Chiavenato (2002), Robbins (2004) and Benavides (2002). It takes place within the positivist paradigm, descriptive, correlation Quantitative. Population is finite. Instruments, Likert scale were designed. Log demonstrated the existence of high and positive relationship between the variables studied. In the first chapter in an orderly it exposed the problems and how it is that they have operated in the reality of the context of the investigation. In the second chapter provides an orderly presentation of relevant literature to the problem observed and the theoretical basis to explain the development of both variables is done. In the third chapter we present the systematization of hypotheses and validate the hypothesis through contrasting with the results, using the Pearson correlation coefficient; which validates the relationship between the variables that are studied. In the fourth chapter we propose the development program of emotional skills (HE) to improve labor relations of employees of SUNAT Huaraz Zonal Office, which combines the basic theoretical concepts and practical activities. We finished presenting and discussing the results of the instruments used for the analysis of the variables, indicating deficiencies in the development of emotional skills in workers, which directly influences the established labor relations; this necessitates the need and importance to include a development program (HE) as a primary factor in achieving good performance and strategic objectives of the institution.
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