Bibliographic citations
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Bravo, H., Bonarriva, J. (2021). Sistema de Información de Gestión de Despacho de Pedidos para Empresas Retail [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/655680
Bravo, H., Bonarriva, J. Sistema de Información de Gestión de Despacho de Pedidos para Empresas Retail [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/655680
@misc{renati/394876,
title = "Sistema de Información de Gestión de Despacho de Pedidos para Empresas Retail",
author = "Bonarriva Tenorio, James Omar Hortencio",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
Title: Sistema de Información de Gestión de Despacho de Pedidos para Empresas Retail
Other Titles: Information System of Management of Dispatch of Orders for Retail Companies
Advisor(s): Perona Galluccio, Sandra Guisella; Ocampo Tello, Ernesto
Keywords: Logística; Optimización de rutas; Despacho de pedidos; Logistics; Route optimization; Dispatch of orders
OCDE field: https://purl.org/pe-repo/ocde/ford#2.00.00; https://purl.org/pe-repo/ocde/ford#2.02.04
Issue Date: 31-Mar-2021
Institution: Universidad Peruana de Ciencias Aplicadas (UPC)
Abstract: En un mundo en el que la globalización representa una puerta abierta para las exigencias del público consumidor, respecto a los niveles de servicio, y las formas en que estas se satisfacen, se han descuidado aspectos fundamentales que se convierten en obstáculos para alcanzar los niveles de servicios esperados. Esto se convierte en uno de los principales problemas dentro de la logística.
Es por eso, que el sistema de información de gestión de despacho de pedidos tiene como principal objetivo ser una herramienta de gestión sostenible en el tiempo, que permita optimizar la administración de los procesos involucrados en la atención de pedidos, a fin de satisfacer las necesidades de los clientes.
El actual documento abarca el fundamento teórico, que permite ubicar la solución propuesta dentro de un marco conceptual, también se detalla el objeto de estudio y campo de acción, en el que se detallan los procesos que involucra el sistema propuesto, un análisis a la problemática de la empresa, los objetivos y beneficios que tiene el proyecto.
También se presenta el modelado de negocio, requerimientos funcionales y no funcionales, modelado de casos de uso del sistema, modelo conceptual, arquitectura del software, calidad y pruebas del software, y su construcción. Por último, se desarrolla el capítulo de la gestión del proyecto, donde se detallan la lista de interesados, la EDT, la gestión de riesgos, las actas de aceptación y el cronograma de ejecución.
Finalmente, se presentan conclusiones, glosario, siglario, referencias y anexos que respaldan el desarrollo del presente proyecto.
In a world in which globalization represents an open door for the demands of the consumer, regarding service levels and the ways in which they get satisfied, fundamental aspects that become obstacles to reaching the expected levels of service have been neglected. This becomes one of the main problems within logistics. That is why; the order delivery management information system has as its main objective to be a sustainable management tool over time, which allows optimizing the administration of the processes involved in order service, to meet customer needs. The current document covers the theoretical basis, which allows locating the proposed solution within a conceptual framework, also the object of study and field of action, which details the processes involved in the proposed system, an analysis of the company's problems, the objectives, and benefits of the project. We also present a Business modeling, functional and non-functional requirements, conceptual model, software architecture, software quality, testing, and its construction. Finally, we develop the chapter on project management, detailing the list of stakeholders, the EDT, risk management, acceptance certificates and the execution schedule. Finally, it is also including conclusions, glossary, signatures, references, and annexes that support the development of this project.
In a world in which globalization represents an open door for the demands of the consumer, regarding service levels and the ways in which they get satisfied, fundamental aspects that become obstacles to reaching the expected levels of service have been neglected. This becomes one of the main problems within logistics. That is why; the order delivery management information system has as its main objective to be a sustainable management tool over time, which allows optimizing the administration of the processes involved in order service, to meet customer needs. The current document covers the theoretical basis, which allows locating the proposed solution within a conceptual framework, also the object of study and field of action, which details the processes involved in the proposed system, an analysis of the company's problems, the objectives, and benefits of the project. We also present a Business modeling, functional and non-functional requirements, conceptual model, software architecture, software quality, testing, and its construction. Finally, we develop the chapter on project management, detailing the list of stakeholders, the EDT, risk management, acceptance certificates and the execution schedule. Finally, it is also including conclusions, glossary, signatures, references, and annexes that support the development of this project.
Link to repository: http://hdl.handle.net/10757/655680
Discipline: Ingeniería de Sistemas
Grade or title grantor: Universidad Peruana de Ciencias Aplicadas (UPC). División de Estudios Profesionales para Ejecutivos (EPE)
Grade or title: Ingeniero de sistemas
Register date: 25-Apr-2021
This item is licensed under a Creative Commons License