Citas bibligráficas
Meléndez, K., (2021). Modelo de trabajo basado en ITIL V. 4 BPMN para obtención de indicadores en el proceso de gestión de seguimiento de egresado basado en normativa de acreditación de calidad educativa universitaria para la Facultad de Ingeniería de la Universidad Privada Antenor Orrego, año 2019 [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/8163
Meléndez, K., Modelo de trabajo basado en ITIL V. 4 BPMN para obtención de indicadores en el proceso de gestión de seguimiento de egresado basado en normativa de acreditación de calidad educativa universitaria para la Facultad de Ingeniería de la Universidad Privada Antenor Orrego, año 2019 [Tesis]. PE: Universidad Privada Antenor Orrego; 2021. https://hdl.handle.net/20.500.12759/8163
@mastersthesis{renati/373602,
title = "Modelo de trabajo basado en ITIL V. 4 BPMN para obtención de indicadores en el proceso de gestión de seguimiento de egresado basado en normativa de acreditación de calidad educativa universitaria para la Facultad de Ingeniería de la Universidad Privada Antenor Orrego, año 2019",
author = "Meléndez Revilla, Karla Vanessa",
publisher = "Universidad Privada Antenor Orrego",
year = "2021"
}
This research work proposes a change towards a process where it is ““Zero physical and / or digital document process““ with the improvement of the Graduate Follow up Process, where we can obtain suitable and reliable Employability Indicators, by automating the process of Updating the Alumni Database and integrating it into the University's Technological Platform, to manage the automation of the Graduate Monitoring Process of the Antenor Orrego Private University, corresponding to the year 2019; for which the integration of the BPM Framework, the ITIL v4 Good Practices Guide and Bizagi Studio have been reviewed; In the same way, some of the integration options that could be given as an option for updating data by graduates have been reviewed and how this would be reflected in the work of the Graduate Monitoring Managers of each Study Program , thus being able to obtain more reliable indicators, standardize the process and make it more user-friendly, as well as easy access for all University Study Programs, for the development of all this, international standards related to the business process automation; that have been taken with reference to define the activities, tasks and results of the analysis, design and implementation phases of the model. Subsequently, a new model has been proposed for the follow-up process of the graduate in the Computer and Systems Engineering Study Program of the Faculty of Engineering of the Antenor Orrego Private University, obtaining the automated process with Bizagi Studio, which was validated with judgment as an expert, which allowed us to contrast The formulation of the problem. A very brief description of the method and procedures. The most important results, and The conclusions
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