Citas bibligráficas
Aramburu, S., Cano, K., Fernandez, N., Hidalgo, G. (2023). Plan de desarrollo de la comunicación intra e inter equipos, en base a un liderazgo movilizador, que sustente un desempeño de alto rendimiento en el área de alimentos y bebidas en un hotel de Lima [Universidad del Pacífico]. https://hdl.handle.net/11354/4142
Aramburu, S., Cano, K., Fernandez, N., Hidalgo, G. Plan de desarrollo de la comunicación intra e inter equipos, en base a un liderazgo movilizador, que sustente un desempeño de alto rendimiento en el área de alimentos y bebidas en un hotel de Lima []. PE: Universidad del Pacífico; 2023. https://hdl.handle.net/11354/4142
@mastersthesis{renati/234315,
title = "Plan de desarrollo de la comunicación intra e inter equipos, en base a un liderazgo movilizador, que sustente un desempeño de alto rendimiento en el área de alimentos y bebidas en un hotel de Lima",
author = "Hidalgo Llancari, Gonzalo",
publisher = "Universidad del Pacífico",
year = "2023"
}
The purpose of this paper is to propose to the Human Resources Department of the INTURSA chain a development plan for intra- and inter-team communication, based on mobilizing leadership, which supports high-performance development. The hotel industry, the context of our research, is a dynamic industry that, with the pandemic, has increased its degrees of uncertainty, challenges and organizational changes. In that sense, for the Westin Hotel, the result of the quality and customer service indicators is key, considering that communication constitutes a fundamental pillar for compliance with business standards, beneficially impacting satisfaction, improving productivity, reputation, among others. The study design is mixed, combining, on the one hand, quantitative data obtained through the Communication Satisfaction Questionnaire (CSQ) instrument and, on the other hand, the qualitative analysis resulting from semi-structured interviews. The findings show that the collaborators externalize the importance of communication, which transcends the strengthening of a healthy work environment and good relations towards the achievement of the objectives of their respective roles within the organization. Likewise, aspects for improvement and proposals for this purpose are detected. In that sense, a proposal for an Action Plan is prepared to strengthen communication, with the strategic support of Human Resources and based on a mobilizing leadership that leads to the desired results.
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