Bibliographic citations
Illescas, C., Palomino, B. (2025). Análisis de la relación entre la calidad de los servicios vinculados con la obtención de grado y título en la Universidad César Vallejo y la satisfacción general de los graduados. [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/684014
Illescas, C., Palomino, B. Análisis de la relación entre la calidad de los servicios vinculados con la obtención de grado y título en la Universidad César Vallejo y la satisfacción general de los graduados. [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/684014
@misc{renati/1300980,
title = "Análisis de la relación entre la calidad de los servicios vinculados con la obtención de grado y título en la Universidad César Vallejo y la satisfacción general de los graduados.",
author = "Palomino Junchaya, Brenda Cecilia",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
The graduates' satisfaction about their universities depends on many aspects. One of the most important is their perception about the quality of the education they received. However, graduates' satisfaction is also affected by the quality of a group of specific services mainly received during the last educational periods, after the conclusion of their studies or during the graduation process. This paper explores the relation between the graduates’ satisfaction with the Grades & Grading Office service at Universidad Cesar Vallejo and the quality of the services de graduates receive during the graduation process. It also offers some solutions to improve them.
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