Citas bibligráficas
Sanchez, C., Castañeda, C., Fabian, W. (2024). Inclusión financiera: análisis de la gestión del Banco de la Nación con aplicación de la transformación digital, en el periodo 2020-2022. [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/675795
Sanchez, C., Castañeda, C., Fabian, W. Inclusión financiera: análisis de la gestión del Banco de la Nación con aplicación de la transformación digital, en el periodo 2020-2022. [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/675795
@mastersthesis{renati/1299249,
title = "Inclusión financiera: análisis de la gestión del Banco de la Nación con aplicación de la transformación digital, en el periodo 2020-2022.",
author = "Fabian Galarza, Wendy Magalry",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
In Peru, it has been identified as a public problem that the population has a level of access and use of financial services of inferior quality, which prevents improving the economic status of the population, through financial inclusion (FI) that makes use of digital tools. For this reason, we have considered preparing this research work called “Financial Inclusion: Analysis of the management of the Bank of the Nation (BN) with the application of Digital Transformation (TD), in the period 2020-2022” where we analyze the management carried out by the BN, with the application of digital transformation during the aforementioned period. With this objective, different data collection techniques were used, among them we have: primary sources, interviews with public servants of the Management of Innovation and Digital Transformation (GITD) and Management of Products and Financial Inclusion (GPIF). Additionally, as a secondary source, the information from the annual reports, BN management documents, the evaluations of the Institutional Operational Plans, among others, was reviewed; all of this allowed us to compare and analyze the information for the development of our research, taking into account the National Financial Inclusion Policy (PNIF). In this regard, it is pertinent to indicate that the BN management analysis period had as its context the economic consequences produced by the Covid-19 pandemic. In this sense, it was observed that the BN complied with its institutional strategies and its operational objectives, with modifications that responded to the economic effects of the covid-19 context on the population. Under the operational objective "Promote Financial Inclusion" (PIF), the BN developed operational activities contemplated in the Institutional Operating Plan (POI), highlighting the activity "Implementation of DNI account", since it applied the TD. Finally, we consider that the BN carried out decisive work to promote FI, with the application of DT, in the context of Covid-19. Said leadership must be maintained, despite the fact that we are no longer in a Health Emergency, in order to cover the existing gaps.
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