Bibliographic citations
Cuya, J., Herrera, R. (2023). Mejora de procesos en una empresa de servicios de apoyo a la construcción [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/670979
Cuya, J., Herrera, R. Mejora de procesos en una empresa de servicios de apoyo a la construcción [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/670979
@misc{renati/1296333,
title = "Mejora de procesos en una empresa de servicios de apoyo a la construcción",
author = "Herrera Jara, Ramiro Joao",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
Currently, the construction category has a high demand as it is one of the pillars of the economy. In this context, companies that provide services within this area need to have adequate systems that ensure their quality and the development of their competitiveness through continuous improvement. In this sense, this case study seeks to provide solutions for improving the processes of a construction support services company. Due to the aforementioned, the information provided by the company was collected, which was analyzed using the Ishikawa diagram along with the methodology of the Why? Why? finding that the root causes of the deficiency of the processes were due to the lack of written processes, the difficulty in developing the demand forecast and the lack of productive efficiency of the workforce. From this, the search and identification of related academic sources was carried out for each identified root cause; thus allowing the analysis, discussion and justification of the proposed alternatives that allow providing the solutions required to improve the processes. Finally, the solutions proposed in this case study seek to provide feasible and viable options to service companies that require the improvement of their processes to generate a better quality of service. Due to this, this professional proficiency work can be used as a reference for possible implementations as appropriate.
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