Bibliographic citations
Cruz, L., Mediano, A. (2024). Sistema de colas en el área de atención al cliente de la empresa prestadora de servicios de saneamiento pública de accionariado municipal Sedacusco S.A. de la ciudad del Cusco - 2023 [Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/7260
Cruz, L., Mediano, A. Sistema de colas en el área de atención al cliente de la empresa prestadora de servicios de saneamiento pública de accionariado municipal Sedacusco S.A. de la ciudad del Cusco - 2023 []. PE: Universidad Andina del Cusco; 2024. https://hdl.handle.net/20.500.12557/7260
@misc{renati/1059896,
title = "Sistema de colas en el área de atención al cliente de la empresa prestadora de servicios de saneamiento pública de accionariado municipal Sedacusco S.A. de la ciudad del Cusco - 2023",
author = "Mediano Murillo, Alexandra Gabriela",
publisher = "Universidad Andina del Cusco",
year = "2024"
}
The present study with the title "QUEUING SYSTEM IN THE CUSTOMER SERVICE AREA OF THE CUSTOMER SERVICE PROVIDER COMPANY SEDACUSCO S.A. OF THE CITY OF CUSCO - 2023" aimed to describe the queuing system in the Customer Service Area of the Public Sanitation Service Provider Company of Municipal Shareholding SEDACUSCO S.A. Cusco 2023. In order to meet the objective, the study used a methodology that considered a quantitative approach, descriptive scope and non-experimental design. The main instrument used were the observation sheets, which were applied to the 8 windows of the Empresa Prestadora de Servicios de Saneamiento Pública de Accionariado Municipal SEDACUSCO S.A. Cusco. As results, regarding the queuing system, the research conducted at SEDACUSCO S.A. during 2023 has provided a detailed understanding of the queuing system, describing the company's adaptive capacity in the face of fluctuating service demands and the challenges to sustain an optimal customer experience during peaks of demand or interruptions. It is concluded that, in order to increase customer satisfaction and operational efficiency, SEDACUSCO S.A. should focus on integrating advanced queue management technologies, strengthening staff training in customer service, and improving communication about waiting times.
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