Bibliographic citations
Lavado, M., Luis, D. (2025). Plan de mejora para reducir el nivel de deserción de los estudiantes de un Instituto Técnico Superior [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683875
Lavado, M., Luis, D. Plan de mejora para reducir el nivel de deserción de los estudiantes de un Instituto Técnico Superior [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/683875
@misc{renati/1053504,
title = "Plan de mejora para reducir el nivel de deserción de los estudiantes de un Instituto Técnico Superior",
author = "Luis Camero, Daniela Alejandra",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
The “Instituto Superior ABC” offers continuing education through professional technical careers and highly employable courses. In the context of the Peruvian educational system, the institution faces strong competition with more than 56 institutions in Lima offering similar programs. However, it has managed to position itself well in the market, ranking fifth in terms of recognition among institutes. In 2024, attrition has impacted several areas of the institute, including the retention area, which is responsible for ensuring student retention, as well as the contact center, processes and collections areas, whose objectives and goals are affected by the decrease in student “stock” in the current year. This analysis addresses this problem faced by Instituto Superior ABC and suggests effective solutions. To evaluate the company's competitiveness and strategic management, Porter's five forces model and EFE and EFI matrices were used. Likewise, previous studies and theories of various authors were reviewed to examine in depth the variables that influence student desertion. Finally, it was concluded that the most feasible option is to implement an early warning system to identify students at risk of dropping out. This measure will facilitate the institution to intervene in time, offering a series of preventive actions and solutions based on coaching, vocational guidance and tutoring.
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