Bibliographic citations
Huamán, S., Lozano, L. (2024). Propuesta de mejora en el proceso del área logística de una cafetería del sector restaurante [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683741
Huamán, S., Lozano, L. Propuesta de mejora en el proceso del área logística de una cafetería del sector restaurante [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683741
@misc{renati/1051574,
title = "Propuesta de mejora en el proceso del área logística de una cafetería del sector restaurante",
author = "Lozano Alvarez, Linda Lizbet",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The work of professional sufficiency was carried out in a cafeteria belonging to the restaurant sector, where the problem developed in the logistic process was investigated and analyzed. The main objective of the case study was to propose improvements in that process, seeking to optimize a line of functions that, step by step, ensure the correct delivery of the products to the company. A qualitative methodology was used for the theoretical framework, including an interview through a group of responses that described the landscape and management of driving, procedures and job disorganization in the logistics area. The absence of clear guidelines was identified, which negatively impacts the service and daily sale of products to customers. In addition, the analysis included a comparison and proposals for detailed solutions provided by the staff in charge, based on their knowledge and experience in the area. In conclusion, the inefficiency of the logistics process negatively affects daily operations, having an impact on the overall performance of the company.
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