Citas bibligráficas
Quispe, M., (2024). Desempeño laboral y la calidad de servicios del personal administrativo en la Universidad Nacional de Educación Enrique Guzmán y Valle, año 2022. [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/11078
Quispe, M., Desempeño laboral y la calidad de servicios del personal administrativo en la Universidad Nacional de Educación Enrique Guzmán y Valle, año 2022. []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2024. https://repositorio.une.edu.pe/handle/20.500.14039/11078
@mastersthesis{renati/1021680,
title = "Desempeño laboral y la calidad de servicios del personal administrativo en la Universidad Nacional de Educación Enrique Guzmán y Valle, año 2022.",
author = "Quispe Ramos, Marisol",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2024"
}
The objective of this research work was to determine the significant relationship between job performance and service quality at the Enrique Guzmán y Valle National University of Education in 2022. Evidence of a moderate correlation between the variables examined was identified, however, the relationships between the other factors (organizational structure, responsibility and motivation, flexibility and cooperation, and identity) and job performance were scarce or insignificant, due to problems in the employees' perception of management and the institutional climate. This was evidenced by a moderate positive correlation, with a Spearman coefficient of 0.418, indicating a regular acceptance of the organizational climate of 40.82% and a regular job performance of 46.94%. These findings reflect the attitudes perceived by employees regarding the Human Resources Office, which affect their commitment to tasks and the time dedicated to their duties.
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