Citas bibligráficas
Muchaypiña, M., Palomino, C., Riera, E., Velásquez, A. (2016). Análisis de los derechos del consumidor dentro del marco normativo financiero e identificación de incongruencias a ocho años de vigencia [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/625071
Muchaypiña, M., Palomino, C., Riera, E., Velásquez, A. Análisis de los derechos del consumidor dentro del marco normativo financiero e identificación de incongruencias a ocho años de vigencia [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2016. http://hdl.handle.net/10757/625071
@mastersthesis{sunedu/4379765,
title = "Análisis de los derechos del consumidor dentro del marco normativo financiero e identificación de incongruencias a ocho años de vigencia",
author = "Velásquez De La Cruz, Ana Cristina",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2016"
}
The present research work has analized the administrative sanctioning law that were applied by Indecopi related to the protection of the consumer in the financial sector. The information we took, was registered on the website “Mira a quién le compras” between 2005 to 2016 in the financial sector. In the analysis we have made, we verified the judgemt written by INDECOPI, it is possible to notice clear inconsistencies regarding to the compliance to the different enterprises in the financial sector. On the contrary , we concluded it has increased . The present research work presents these question : Is it right if Indecopi solve almost all consumer matters regarding the protection of the consumer in the financial sector? In conclusion, Indecopi does not deliver a fair judgement. Some problems are related on the lack of predictability, the application of non-uniform graduation criteria, the provision of non-effective corrective measures, in contravention of the fundamental principles of administrative sanctioning law. It causes a helpess consumer, also the supplier thereof, since it generates higher costs for two or many regulations related to the sector, not getting a real solution of the problem.
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