Citas bibligráficas
Huamán, L., (2018). Propuesta de mejora en la atención de pedidos en una empresa proveedora industrial por medio de técnicas lean [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/623826
Huamán, L., Propuesta de mejora en la atención de pedidos en una empresa proveedora industrial por medio de técnicas lean [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2018. http://hdl.handle.net/10757/623826
@misc{sunedu/4378070,
title = "Propuesta de mejora en la atención de pedidos en una empresa proveedora industrial por medio de técnicas lean",
author = "Huamán Fuentes, Luis Alberto",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2018"
}
The study that we present aims to solve the problem of the delay in the attention of the items requested to an industrial supplier company. The solution has been worked with the help of the Lean Management tools, in order to identify, reduce and eliminate waste in time, movements, processes and personnel. The work has been divided into four chapters. In the first one, the theoretical aspects that form part of the foundation of the proposals that we present are presented. In the second chapter, the business of the company, its characteristics and metrics are explained, and based on this the diagnosis of the problem to be solved. To identify the root cause of the problem, a decision tree was used first, and then an Ishikawa diagram that allowed analyzing the causes from the perspective of methods, labor, machinery, materials and measurement. Since a good number of causes were identified, the Criticality Analysis was used to identify the 4 most critical causes that affect the problem, and will serve to determine a set of viable solutions. In the third chapter, 3 solution proposals are developed, taking as reference the operative processes, leaving aside a proposal whose solution is purely administrative. The first proposal identifies the problem in the preparation of orders, in which the review of the process and the identification of problems in order and cleanliness impact on the results of the Production Logistics area. The second proposal analyzes the problems of manual work in the loading and unloading processes, and identifies a series of savings with the support of tools and equipment that allow to obtain efficiency and savings in the operation. The third and final proposal analyzes the problems of the location of the Distribution Center, and its impact with the rejections of merchandise that negatively affect the fulfillment of scheduled deliveries; The solution also determines savings in the process, as well as a significant reduction of resources. Finally, the fourth chapter presents the conclusions and recommendations that will allow achieving the purposes according to the solutions presented.
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