Citas bibligráficas
Asencios, J., Salas, F., Traverso, R., Villavicencio, P. (2021). Propuesta de mejora en la rentabilidad del sistema de mantenimiento de lubricantes en el concesionario Automóviles S.A. [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/19157
Asencios, J., Salas, F., Traverso, R., Villavicencio, P. Propuesta de mejora en la rentabilidad del sistema de mantenimiento de lubricantes en el concesionario Automóviles S.A. []. PE: Pontificia Universidad Católica del Perú; 2021. http://hdl.handle.net/20.500.12404/19157
@mastersthesis{sunedu/4375981,
title = "Propuesta de mejora en la rentabilidad del sistema de mantenimiento de lubricantes en el concesionario Automóviles S.A.",
author = "Villavicencio Mendoza, Pedro Alberto",
publisher = "Pontificia Universidad Católica del Perú",
year = "2021"
}
Automobiles SA is a company specialized in the sale and after-sales services of vehicles in the regions of Junín, Ayacucho, and Huancavelica. It was founded in 1965 and is the only authorized Toyota dealer in the entire Central Region. Two main aspects in the organization's growth are: (a) the commercial relationships existing with companies in the agricultural and mining sector in the Center Region and (b) the grant of loan-extensions to trusted clients. The consultancy object went to identify the main problem through the analysis of the primary causes and provide proposals for alternative solutions. Consequently, the main problem identified was the low-profit margin generated by the change of oils in the aftersales service business line, produced by various factors such as: (a) inefficiency in the management of supply by the limited availability of physical space to store oils in different gallon presentations, (b) increase in the number of competitors who provide vehicle and truck maintenance services, especially concerning oil change, and (c) deficiency in the time at oil change service attention. To have a better understanding of the main problem of the present work and to provide successful solution proposals, the root-cause analysis was developed to have a better comprehension of the origin of the problem, and together with the internal and external analysis of the organization help to propose the best solution that aligns with the organization's strategies. Additionally, the literary review went considered aimed in understood which are the main factors that affect the profitability of any company, such as the adequate management of costs, the allocation of prices, and the efficient control of inventories and expenses.
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