Citas bibligráficas
Salazar, S., (2022). Adaptación eficaz del sistema de gestión de la calidad ISO 9001 al modelo de gestión del CENFOTUR [Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/5922
Salazar, S., Adaptación eficaz del sistema de gestión de la calidad ISO 9001 al modelo de gestión del CENFOTUR []. PE: Universidad Nacional Agraria La Molina; 2022. https://hdl.handle.net/20.500.12996/5922
@misc{sunedu/4370491,
title = "Adaptación eficaz del sistema de gestión de la calidad ISO 9001 al modelo de gestión del CENFOTUR",
author = "Salazar Vidalón, Stephanie Alexia",
publisher = "Universidad Nacional Agraria La Molina",
year = "2022"
}
The present work was developed in the Centro de Formación en Turismo (CENFOTUR) and had the purpose of determining the situational diagnosis of the ISO 9001:2008 quality management system implemented in the institution. Emphasis was placed on substantive and/or structural aspects related to the performance of the quality management system (QMS) and its alignment with institutional management. This diagnosis was made through interviews, meetings and documentary review and analysis, the results of which allowed establishing the actions to be implemented, which consisted of two phases, the first, training and awareness regarding the ISO 9001 Standard and the maintenance of the QMS and, the second, the implementation of the main changes of the ISO 9001:2015 Standard as part of the transition of the QMS, in order to achieve a better adaptation of this to institutional management. Subsequently, the evaluation of the implemented actions was carried out.
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