Citas bibligráficas
Arevalo, J., (2022). Gestión por procesos y su incidencia en la rentabilidad [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/30564
Arevalo, J., Gestión por procesos y su incidencia en la rentabilidad [Tesis]. PE: Universidad Privada del Norte; 2022. https://hdl.handle.net/11537/30564
@misc{sunedu/4116585,
title = "Gestión por procesos y su incidencia en la rentabilidad",
author = "Arevalo Olivera, Jazzmin Anaiz",
publisher = "Universidad Privada del Norte",
year = "2022"
}
The general objective of this research is to determine how the implementation of process management improvements in delivery logistics and their influence on the profitability of the company "JJ&T Construcciones y Servicios Generales" in Tarapoto in 2021. Additionally, it was sought to diagnose the aspects to improve of the process under study, redesign a proposal based on the diagnosis, implement it and evaluate the results to finally compare the impact in both periods of time of 2018 and 2021, and how it affected profitability. For this, observation techniques, survey application, documentary review have been used and the experiment has been applied during the implementation of the process redesign proposal. Finally, a direct relationship of 79% was obtained between profitability and improvement in process management, which indicates that profitability tends to increase as process management improves, and in a complementary manner, efficiency was improved. , reduction of errors and compliance with quality specifications. Thus, the proposed measures will continue to be implemented so that the company continues to raise its profitable indices through continuous improvement in the coming years. Thus, the improvements applied reduced costs due to correction of errors and the application of the FIFO method in a total of S / 18268, and the cost of distribution per product went from being 0.068 in 2018 to 0.049 in 2021, and there was an incidence indirectly proportional 70%.
IMPORTANTE
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