Bibliographic citations
Rios, S., (2018). Propuesta de un programa de capacitación para mejorar el desempeño laboral de los colaboradores del área de plataforma de una entidad financiera en una agencia en el distrito de Independencia, Lima 2017-2018 [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/14449
Rios, S., Propuesta de un programa de capacitación para mejorar el desempeño laboral de los colaboradores del área de plataforma de una entidad financiera en una agencia en el distrito de Independencia, Lima 2017-2018 [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14449
@misc{sunedu/4114323,
title = "Propuesta de un programa de capacitación para mejorar el desempeño laboral de los colaboradores del área de plataforma de una entidad financiera en una agencia en el distrito de Independencia, Lima 2017-2018",
author = "Rios Cerna, Silvia Teresa",
publisher = "Universidad Privada del Norte",
year = "2018"
}
In this research, the main objective of designing a training proposal to improve the work performance of employees in the platform area of a financial institution, 2017-2018 independence, is proposed. This will be taken as main topics: training and work performance, variables that have been developed for their respective analysis. Nowadays, the most objective way of improving certain work approaches is sought, one of them is designing an assertive proposal that helps to improve work performance and that is why various methods of study have been used to achieve the objective. For this study, the method of qualitative approach is being applied since "data collection without numerical measurement is used to discover or refine research questions in the interpretation process" (Sanpieri, Fernandez, Baptista, 2010, p.7) Likewise, a descriptive investigation is considered according to its purpose because it "seeks to specify properties, characteristics and important features of any phenomenon that is analyzed" (Sanpieri et al., 2010, p.7). This is how the results of the research indicate that in this area of the financial type should be taken measures and actions that serve so that the training becomes part of an organizational culture and not only reflected as an expense for the company as this It will be beneficial throughout his career.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.