Citas bibligráficas
Ruiz, K., Espinoza, J. (2017). Propuesta de implementación indicadores de gestión para los procesos de requisiciones del área de administración y compras corporativas de una empresa de servicios profesionales - Lima, 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/13015
Ruiz, K., Espinoza, J. Propuesta de implementación indicadores de gestión para los procesos de requisiciones del área de administración y compras corporativas de una empresa de servicios profesionales - Lima, 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/13015
@misc{sunedu/4106424,
title = "Propuesta de implementación indicadores de gestión para los procesos de requisiciones del área de administración y compras corporativas de una empresa de servicios profesionales - Lima, 2017",
author = "Espinoza Castillo, Jorch Erik",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT In the present work of professional proficiency, the implementation of management indicators for the processes of attention of the applications of the Administration and Corporate Purchasing area of a professional services company can be implemented. The objective of the work is to propose the implementation of management indicators, which are a control tool that allow us to know the current situation of the area, for this we will use a methodology for the establishment of indicators that need to identify objectives, goals, design and apply indicators and continuously improve. To develop this methodology, previously, identify the process of attention to the requests through a flowchart that accepts the areas and those responsible for intervening in the process. Another objective that we will develop will be to identify opportunities for improvement through the methodology of the seven steps of continuous improvement, which we will develop based on the results of the indicators and that will allow us to show the results we want to achieve. This work wants to demonstrate the importance of management indicators in the area of an organization and the correct way to establish and implement, improperly proposed elements can generate investment of time and money unnecessary. KEYWORDS: indicators, management, continuous improvement, processes
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