Citas bibligráficas
Quinto, E., (2017). Propuesta de implementación de las 5s al almacén de productos terminados para optimizar los tiempos de atención a los clientes a nivel nacional en la empresa BASA, 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12624
Quinto, E., Propuesta de implementación de las 5s al almacén de productos terminados para optimizar los tiempos de atención a los clientes a nivel nacional en la empresa BASA, 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12624
@misc{sunedu/4103088,
title = "Propuesta de implementación de las 5s al almacén de productos terminados para optimizar los tiempos de atención a los clientes a nivel nacional en la empresa BASA, 2017",
author = "Quinto Egoavil, Edwin Fredy",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The main objective of this thesis is to determine how the proposed 5S Implementation of the Finished Products Warehouse will optimize customer service times nationwide in the Basa Company, 2017. In order to develop the present and determine how the 5S implementation proposal to the Finished Products Warehouse (APT) influences the optimization of customer service times at the national level, a pilot plan was carried out where satisfaction surveys were applied to and was complemented by a time study, which consisted of two stages, before and after the implementation of the pilot plan of the aforementioned proposal. In addition, as part of the analysis and incorporation of the 5S proposal, it was suggested to reorganize the processes and create the packing and picking areas within the warehouse in order to make the operations more efficient. Being the applied methodology 5S and used like tools the Ishikawa diagram, surveys and study of times. As results obtained, from the general objective, for the customer service times before and after the implementation of improvements of 5S, according to the scale and level of attention a considerable improvement was observed, with an increase of almost 41% in attention times, now has better perception in care, 94.4% (before 53.6%). Likewise, a significant reduction of time was achieved in the processes of attention in APT, which are detailed in each specific objective. With the inclusion of the 5S proposal, for specific objective 1, oriented to industrial products, an increase of almost 41% of improvement of attention times was achieved. This proposal also allowed a reduction of the time in the care process for industrial products by more than 40%, since it now takes on average 62 min (before, 109 min) to prepare a Service Order. Of the specific objective 2, oriented to household products, an increase of almost 39% of improvement in times of attention was achieved. It also allowed a reduction in the care process for home products by more than 30%, thus optimizing customer service times, since it now takes an average of 43 min (before, 67 min) to prepare a Service Order . In addition, with time savings for Industrial and Home products, the APT has been significantly improved, thus eliminating the overtime incurred in this area, with the savings identified for overtime in industrial products S / 11, 040.00 monthly and in household products. estimated to have a saving of S / 8, 640.00 per month. KEYWORDS: implementation proposal, attention times.
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