Bibliographic citations
Arango, Z., Ramírez, J. (2017). Mejora en el proceso de recaudación por cambio de uso SOAT para reducir el tiempo en el registro de pagos en una empresa de seguros en Lima Metropolitana, 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/11163
Arango, Z., Ramírez, J. Mejora en el proceso de recaudación por cambio de uso SOAT para reducir el tiempo en el registro de pagos en una empresa de seguros en Lima Metropolitana, 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/11163
@misc{sunedu/4102014,
title = "Mejora en el proceso de recaudación por cambio de uso SOAT para reducir el tiempo en el registro de pagos en una empresa de seguros en Lima Metropolitana, 2017",
author = "Ramírez Peña, José Antonio",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The present investigation is focused on improving the collection and collections process where it has been possible to identify that the time in which the payments of the changes of use are registered are not optimal. The objective is to establish improvements in the process of collection of payments resulting from changes in SOAT use, which will optimize the development or process of manual labor. This will allow us to reduce the estimated time of payment registration and issuance of voucher. The methodology applied in this project is based on the use of continuous improvement tools such as: Process Diagram, Ishikawa diagram, Pareto diagram, among others. The proposed solution contains a plan of action that consists of improving the current process in the areas of Customer Service and Collection and Collection with the purpose of minimizing in an appropriate way the time of attention, processes and standardized quality services in our clients.
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