Citas bibligráficas
León, M., Chávez, S. (2017). El servicio y su relación con los indicadores de gestión del hotel Jorge Chávez de la ciudad de Trujillo en el año 2016 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10622
León, M., Chávez, S. El servicio y su relación con los indicadores de gestión del hotel Jorge Chávez de la ciudad de Trujillo en el año 2016 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/10622
@misc{sunedu/4101418,
title = "El servicio y su relación con los indicadores de gestión del hotel Jorge Chávez de la ciudad de Trujillo en el año 2016",
author = "Chávez Laguna, Sthefany Alexandra",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT This research is based on the relation between service and manage indicators of Jorge Chavez Hotel in the city of Trujillo at the year 2016, that will let us know the influence of the variables each. To achieve the purpose was necesary to understand the current context that both variables were involved to the problematic reality. Likewise, 124 surveys were applicated to the clients and one interview to the manager of the Jorge Chavez Hotel during the period of study, with the final purpose to obtain relevant inf ormation to diagnose the service as a f irst “P” of services marketing. Other objetive was related to identify the situation of the manage indicators in the hotel and know the level of acceptance of the clients to the service that’s been provided by t he company. One of the most important results are the diagnostic of the basic service and the complementary ones, wich have a good acceptance but could improve, as same as the development of the manage indicators in the business. This study allowed us to determinate the importance of the manage indicators in the business to achieve a better service control, generating a continuous improvement. At last, the study of this variables, collect several recommendations to increase the level of service acceptance related to manage indicators in the business.
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