Bibliographic citations
Quiroz, J., (2023). Calidad del servicio de limpieza pública y la satisfacción de los usuarios de la Municipalidad Distrital de Guadalupe, Guadalupe, 2022 [Universidad Nacional de Trujillo]. https://hdl.handle.net/20.500.14414/19589
Quiroz, J., Calidad del servicio de limpieza pública y la satisfacción de los usuarios de la Municipalidad Distrital de Guadalupe, Guadalupe, 2022 []. PE: Universidad Nacional de Trujillo; 2023. https://hdl.handle.net/20.500.14414/19589
@misc{sunedu/3691773,
title = "Calidad del servicio de limpieza pública y la satisfacción de los usuarios de la Municipalidad Distrital de Guadalupe, Guadalupe, 2022",
author = "Quiroz Sánchez, Julio Cesar",
publisher = "Universidad Nacional de Trujillo",
year = "2023"
}
ABSTRACT The research presented pursues the following general objective: Determine the relationship between the Quality of the Public Cleaning Service and the Satisfaction of the Users of the District Municipality of Guadalupe, Guadalupe, 2022, for which the level of each study variable was determined. and the relationship of all the dimensions of the quality variable of the public cleaning service with the user satisfaction variable was established. Applying the applied, quantitative, descriptive - correlational and transactional research methodology. Using 381 users from the city of Guadalupe as a sample, for which a probabilistic sampling by area was used. The survey was used as a data collection technique and the questionnaire as an instrument, applying questions through a Likert scale. It was possible to determine that there is an average positive correlation of 0.498 between the variable quality of the public cleaning service and the variable satisfaction of the users of the District Municipality of Guadalupe, Guadalupe 2022. Meaning that both variables head in the same direction, if the quality of the service also improves user satisfaction by correlation.
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