Citas bibligráficas
Lemos, M., Valderrama, L. (2023). Calidad de servicio y satisfacción del cliente de la empresa transportes Los Goyos EIRL, Punchana 2023 [Universidad Nacional de la Amazonía Peruana]. https://hdl.handle.net/20.500.12737/10001
Lemos, M., Valderrama, L. Calidad de servicio y satisfacción del cliente de la empresa transportes Los Goyos EIRL, Punchana 2023 []. PE: Universidad Nacional de la Amazonía Peruana; 2023. https://hdl.handle.net/20.500.12737/10001
@misc{sunedu/3637211,
title = "Calidad de servicio y satisfacción del cliente de la empresa transportes Los Goyos EIRL, Punchana 2023",
author = "Valderrama Manosalva, Lidia Victoria",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2023"
}
The objective of this 2023 research was to establish the relationship between outstanding service quality and user satisfaction in the transportation company "Los Goyos." The research adopted a quantitative approach, employing a design that analyzes correlations, following a cross-sectional approach without experimental interventions. To achieve this goal, two surveys were administered to a set of 25 regular customers of the company. The results obtained indicated that there is an extremely positive and strong connection between service excellence and customer satisfaction (correlation coefficient r = 0.918; p < 0.005). In summary, it was confirmed that a significant link between service quality and customer satisfaction exists within the company.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons