Bibliographic citations
Zavala, A., Nima, E. (2024). Propuesta de mejora para reducir la rotura de stock en una empresa retail, aplicando Cycle Counting, pronósticos y estandarización [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/673000
Zavala, A., Nima, E. Propuesta de mejora para reducir la rotura de stock en una empresa retail, aplicando Cycle Counting, pronósticos y estandarización [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/673000
@misc{sunedu/3607946,
title = "Propuesta de mejora para reducir la rotura de stock en una empresa retail, aplicando Cycle Counting, pronósticos y estandarización",
author = "Nima Olivera, Erika Luz",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
In the retail sector, the food industry is one of the investments that has acquired the largest market share, representing a growth of 1.2% year-on-year on the GDP of Peru (Ministry of production, 2020). However, it presents various problems such as low turnover, excess inventories and the determination of stock levels, especially to avoid out of stock, which is the most critical. The importance falls on the serious consequences such as lost direct sales, customer dissatisfaction and impact on the company's reputation. Inventory control is key for retailers and managing it is a challenge, where many researchers have been working for years. This study aims to reduce the aforementioned problem through the use of Industrial Engineering tools because, in the literature, there are few uses of these techniques for SMEs in the same industry. The contribution is given by the application of change management as a reduction to the resistance of the collaborators, in addition to the integration of tools such as Cycle Counting aligned with the ABC Multicriteria, appropriate forecasting methods and the Standardization of work. The fundamental validation was carried out on a company in the retail sector through a pilot test, the software Minitab and Lingo. The main results were obtaining a better product classification, increasing the ERI to 75%, a MAPE of less than 10%, and an 8% decrease in NVA activities, in this way, a stock out value of 3%. Finally, the proposal responded as expected, since the objectives were achieved, it is economically viable and the techniques were disseminated for other future case studies.
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