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Título: Design of a task delegation system in a context of standardized projects
Asesor(es): Dávila Ramón, Abraham Eliseo
Campo OCDE: https://purl.org/pe-repo/ocde/ford#2.00.00
Fecha de publicación: 13-feb-2023
Institución: Pontificia Universidad Católica del Perú
Resumen: The task delegation, in the organizational context, is a process by which the responsibility of carrying out a task is assigned to a suitable person. However, in various companies, this process is carried out subjectively and manually, leaving aside the performance of the worker. This situation affects the effectiveness of the company's operation and produces dissatisfaction among the workers. In this article, based on a company in the telecommunications sector that operates under standardized projects, a scheme and a computer tool are established for the task delegation based on the performance of the worker. For this, a systematic mapping study was carried out in order to identify and characterize the existing solutions on delegation systems based on performance. Then, once the scope of the solution was delimited, the development of the “Delegator” computer tool and the validation of the delegation of tasks based on performance proceeded. From a practical perspective, the established assignment scheme allows a categorization based on the criteria: task start date, task deadline, number of inputs and number of skills required; and the tool facilitates its application to the defined case of the company. From a theoretical perspective, the categorization of workers using the SVM is performed according to four variables of the task to be delegated, two of them are new variables that count the required characteristics of the worker and the entries of the task.
Disciplina académico-profesional: Gestión de la Ingeniería
Institución que otorga el grado o título: Pontificia Universidad Católica del Perú. Escuela de Posgrado
Grado o título: Maestro en Gestión de la Ingeniería
Jurado: Dávila Ramón, Abraham Eliseo; Berrocal Perez Albela, Jorge Alberto; Paz Collado, Sandro Alberto
Fecha de registro: 13-feb-2023; 13-feb-2023



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