Citas bibligráficas
León, P., Jamanca, M., Rosas, R. (2021). Desarrollo de un sistema web para mejorar la gestión administrativa del hospedaje residencial BIONDI” [Tesis, Universidad Peruana de Ciencias e Informática]. http://repositorio.upci.edu.pe/handle/upci/310
León, P., Jamanca, M., Rosas, R. Desarrollo de un sistema web para mejorar la gestión administrativa del hospedaje residencial BIONDI” [Tesis]. : Universidad Peruana de Ciencias e Informática; 2021. http://repositorio.upci.edu.pe/handle/upci/310
@misc{sunedu/3399122,
title = "Desarrollo de un sistema web para mejorar la gestión administrativa del hospedaje residencial BIONDI”",
author = "Rosas Montalbán, Ricardo Guillermo",
publisher = "Universidad Peruana de Ciencias e Informática",
year = "2021"
}
The purpose of this research work is to find solutions to problems related to hotel services and to contribute to improving the performance of reservations provided by the accommodation by proposing the implementation of a web system to improve the administration that takes place in the residential Biondi. The objective of this research work was to analyze, determine and propose improvements in the management of services. The methodology followed was of an applicative type at the correlational and experimental level. For which use was made of research techniques and instruments; documentary analysis, observation, checklist and interview. Applying the techniques and instruments mentioned in the point above in a way structured, in such a way that it allows to detect problems and provide solutions to them for an improvement in the performance of the services, the results of the research carried out were obtained, which were satisfactory, observing that with its implementation and start-up it is possible to raise the performance, efficiency and quality of services. With which the attention and customer service of a efficiently, in turn, the objectives set by the company are met. The present investigation carried out was structured as follows: Chapter I presents the statement of the research problem, where it is described the current problematic reality, formulation of the problem, the objectives of the investigation, the justification and importance and the limitations of the investigation. In chapter II the development of the theoretical framework is made, through the antecedents of the investigation, the theoretical bases, conceptual definitions, the hypotheses of the investigation and the variables and indicators. Chapter III presents the methodology followed in the research, for which the research design, type, level, research focus, population, sample, data collection techniques and instruments, and techniques for data collection are presented. data processing and analysis. Next, in chapter IV the practical case is presented, where the unit of analysis of the case, the development of the proposal and the presentation of the results obtained from the investigation. Finally, the conclusions and recommendations are presented, as well as the research sources used to carry out this research work, as well as the respective annexes. Key Word: Management, system, reservations, hospitality, administration.
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