Citas bibligráficas
Ordaya, I., (2021). Nivel de satisfacción y Cumplimiento de las Buenas Prácticas de Dispensación en la Botica Inkafarma San Juan de Lurigancho-2020 [Tesis, Universidad Privada de Huancayo Franklin Roosevelt]. http://hdl.handle.net/20.500.14140/295
Ordaya, I., Nivel de satisfacción y Cumplimiento de las Buenas Prácticas de Dispensación en la Botica Inkafarma San Juan de Lurigancho-2020 [Tesis]. : Universidad Privada de Huancayo Franklin Roosevelt; 2021. http://hdl.handle.net/20.500.14140/295
@misc{sunedu/3366597,
title = "Nivel de satisfacción y Cumplimiento de las Buenas Prácticas de Dispensación en la Botica Inkafarma San Juan de Lurigancho-2020",
author = "Ordaya Huayta, Ivon Viviana",
publisher = "Universidad Privada de Huancayo Franklin Roosevelt",
year = "2021"
}
The objective of this study was to determine the relationship between the level of user satisfaction and compliance with good dispensing practices in the Inkafarma San Juan de Lurigancho 2020 pharmacy. The study methodology was based on a quantitative research approach and correlational level, and the design used was non-experimental and cross-sectional. The population consisted of 6,000 people (monthly average) who attended the Inkafarma drugstore in the district of San Juan de Lurigancho between September and October 2020. The sample was obtained under a probabilistic method, with 362 people calculated for the sample. The instruments used in the data collection were: the questionnaire to measure the level of satisfaction and the questionnaire aimed at knowing the good dispensing practices validated by expert judgment and as a result it was proved the existence of a significant relationship between the level of satisfaction and compliance with good dispensing practices (p=0.023), obtaining as statistical result a Spearman correlation coefficient (Rho) of 0.668. On the other hand, it was found that the pharmaceutical chemists comply with the good dispensing practices in each of its phases. The conclusion of the study was that there is a significant relationship between the level of satisfaction and compliance with good dispensing practices in the Botica Inkafarma San Juan de Lurigancho -2020. Relationship that is modernly high
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