Citas bibligráficas
Fernandez, H., (2021). Implementación de una aplicación web para mejorar la emisión de copias certificadas en una entidad pública [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/5425
Fernandez, H., Implementación de una aplicación web para mejorar la emisión de copias certificadas en una entidad pública []. PE: Universidad Tecnológica del Perú; 2021. https://hdl.handle.net/20.500.12867/5425
@misc{sunedu/3159826,
title = "Implementación de una aplicación web para mejorar la emisión de copias certificadas en una entidad pública",
author = "Fernandez Vargas, Hebert Paul",
publisher = "Universidad Tecnológica del Perú",
year = "2021"
}
At present, public entities are in search of new technological solutions that can help improve and / or optimize their processes, in order to provide citizens with agood experience in their services through the implementation of web applications. Therefore, this report seeks to improve the service by obtaining a copy of the birth, marriage and death certificate that is provided to citizens. The problem that was identified was that citizens have to go in person, which leads to long queues at financial and public entities to obtain a true copy of their birth, marriage and death certificate.Faced with such a situation and by not having a web application that centralizesall the services of these public entities, one option is to improve the obtaining of faithful copies of the birth, marriage and death certificate and / or certificate, to achieve this objective it was chosen for implementing a web application to improve the issuance of certified copies.The solution strategy that was chosen for this project was to use the SCRUM methodology, which allows us to execute the project in less time, since it is an agile methodology.The results that were achieved when implementing said solution is that more than 50% of citizens who request a true copy of their birth, marriage and death certificate or certificate have done so through the web application, which shows an improvement in the service since citizens obtain their certified copy in a timely manner.
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