Citas bibligráficas
Flores, J., (2019). La Gestión de Recursos Humanos y la Calidad del Servicio en el Centro De Salud “La Loma” Yurimaguas - 2018 [Universidad Nacional de Educación Enrique Guzmán y Valle]. http://repositorio.une.edu.pe/handle/20.500.14039/4675
Flores, J., La Gestión de Recursos Humanos y la Calidad del Servicio en el Centro De Salud “La Loma” Yurimaguas - 2018 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2019. http://repositorio.une.edu.pe/handle/20.500.14039/4675
@mastersthesis{sunedu/3129579,
title = "La Gestión de Recursos Humanos y la Calidad del Servicio en el Centro De Salud “La Loma” Yurimaguas - 2018",
author = "Flores Torres, Joel",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2019"
}
The present research entitled: Human Resources Management and Quality of Service at the "La Loma" Yurimaguas Health Center - 2018; Its main objective was to determine the relationship between human resources management and service quality. It was elaborated based on a quantitative approach of a descriptive - correlational type and a non experimental design, where both the sample consisted of the medical staff of the health center, considering among doctors, nurses, obstetricians, dentists, psychologists, laboratory technicians, in nursing, data entry and service personnel, which add a total equivalent to 28 subjects. For this, two questionnaires were applied as instruments, which allowed to evaluate the variables that were the object of study, being the first Human resources management with 36 questions, and the second Quality of service with 42 questions, where both were measured by the scale Likert type ordinal. It was concluded that there is a significant relationship between Human Resources Management and Quality of Service in the health center "La Loma" Yurimaguas - 2018, based on the value obtained from Pearson's coefficient of relationship, which was equal to 0.796 , before which the research hypothesis is accepted "The relationship between the management of human resources and the quality of the service in the health center" La Loma Yurimaguas - 2018 is significant".
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