Citas bibligráficas
Valdiviezo, D., Querevalú, M. (2020). Diseño de un sistema de gestión de programación de servicio técnico de campo para una empresa de mantenimiento de equipos electrodomésticos [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/654011
Valdiviezo, D., Querevalú, M. Diseño de un sistema de gestión de programación de servicio técnico de campo para una empresa de mantenimiento de equipos electrodomésticos [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/654011
@misc{sunedu/3092646,
title = "Diseño de un sistema de gestión de programación de servicio técnico de campo para una empresa de mantenimiento de equipos electrodomésticos",
author = "Querevalú Purizaca, Manuel Jesús",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
The current context in which companies are developing has prompted them to rethink their strategies and focus on offering quality services to customers, who need to be provided with mechanisms that allow them to carry out processes in an automated and safe way, and also within their organizations. The purpose is that the response and attention times to the needs that arise in the market meet the growing demand. The use of information technologies such as web portals, georeferencing and emerging technologies, such as cloud computing, that provide security and confidentiality of data should no longer need to have a large-scale infrastructure to automate the processes of a certain organization. The purpose of this project is to carry out an analysis and design of a system for the management of field technical service programming in the company SERFAC S.A.C. The proposed solution contemplates the use of Amazon Web Service as an architecture proposal and georeferencing to calculate approach routes in order to schedule the requests automatically. For developing this project, the Zachman framework has been used for business analysis, BPMN 2.0 language notation has been used for the analysis of the selected process and architecture based on the 4C model has also been used for the design of the solution architecture.
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