Citas bibligráficas
De, E., Funes, L. (2021). Sistema de gestión de atención al alumno para el Aula Virtual de la UPC usando ChatBots [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/658986
De, E., Funes, L. Sistema de gestión de atención al alumno para el Aula Virtual de la UPC usando ChatBots [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/658986
@misc{sunedu/3081093,
title = "Sistema de gestión de atención al alumno para el Aula Virtual de la UPC usando ChatBots",
author = "Funes Tasayco, Lisseth Elvira",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
The purpose of the project is to implement a solution that allows solving the academic, use and technical queries of the Virtual Classroom of the Peruvian University of Applied Sciences (UPC) to integrate and improve the processes of student care. The field of action is centered on the process of "Student Service" with its academic support sub-process, which is in charge of attending to academic inquiries and the technical support sub-process that is responsible for resolving incidents and / or technical requirements of the virtual classroom. Currently, these processes have various channels, but it has been identified that lately they do not fully cover the availability and volume requirements of the students. The main support for the development of this project lies in solving the barrier of immediacy in these processes, leaving aside conventional channels (offices with limited opening hours, or mailboxes) for the use of a new personalized service channel, more efficient and with a high percentage of availability that is added and integrated into current channels and processes, using advances in artificial intelligence and using the UPC Virtual Classroom application as a deployment platform. The implementation of a new virtual service channel is expected to positively impact the level of care and the general perception of the area by students, and also encourage new students to apply to continue studies at the university.
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