Citas bibligráficas
Barrionuevo, H., Castañeda, F. (2018). Calidad del servicio educativo del Centro de Idiomas de la Universidad Andina del Cusco – 2017. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1904
Barrionuevo, H., Castañeda, F. Calidad del servicio educativo del Centro de Idiomas de la Universidad Andina del Cusco – 2017. [Tesis]. : Universidad Andina del Cusco; 2018. https://hdl.handle.net/20.500.12557/1904
@misc{sunedu/3042278,
title = "Calidad del servicio educativo del Centro de Idiomas de la Universidad Andina del Cusco – 2017.",
author = "Castañeda Yapura, Fredy Hugo",
publisher = "Universidad Andina del Cusco",
year = "2018"
}
The present investigation has like general objective to describe the quality of the educational service of the Center of Languages of the Andean University of Cusco - 2017, for such investigation, took into account the institutional, pedagogical, administrative and community dimensions. It is a basic research, quantitative approach, non-experimental design - transversal and descriptive scope; the study population was 420 students enrolled in a month, taking as sample 62 study units, from which the data were collected through a survey with 33 questions, which were validated with the Crombach Alpha Internal reliability statistic obtaining a value of 0.899. The results obtained indicate that the students of the Language Center of the Universidad Andina del Cusco consider that the Quality of the Educational Service they receive has an average of 2.5 that according to the interpretation of averages of the scale of measurement represents a low average, such results are due to the lack of better management in the institutional dimension, noting that 31.18% of the students surveyed consider it to be fair, followed by 23.3% who say it is bad and 17.2% said it is very bad. factors such as the distribution of responsibility and power, the specialization of jobs, the internal relations between co-workers not adequately performed, and the activities in the pedagogical dimension do not show adequate attention on the part of the management, reflected in the shortcomings that are had in the development of class sessions and teacher training observing that that 31.94% of students consider it to be very bad, 25.48% affirmed that it is bad and 22.9% indicated that it is fair, on the other hand, the administrative dimension in which the management of safety has also been neglected, compliance with standards, evaluation of teacher performance and physical and intangible infrastructure, which present many deficiencies manifested by 31.94% of students who consider it to be fair, 22.98% affirm that it is bad and 22.18% indicate that it is very bad and finally the community dimension which reflects that the institution does not present a voluntary demand but demanded being the population the students graduated from the university classrooms of the Andean University who by compliance with the requirements for their degree must have the certificate issued by this house of studies in languages, observing that once they leave, there is no intention to return to study at the institution, manifested by l43.01% of students who consider it very bad, 23.66% said it is bad and 20.97% said it is fair.
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