Citas bibligráficas
Tinoco, J., Vilca, Y. (2017). La mejora continua en el proceso del tramifácil en la gerencia de desarrollo económico y servicios municipales de la Municipalidad Provincial del Cusco-2015. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1089
Tinoco, J., Vilca, Y. La mejora continua en el proceso del tramifácil en la gerencia de desarrollo económico y servicios municipales de la Municipalidad Provincial del Cusco-2015. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/1089
@misc{sunedu/3041581,
title = "La mejora continua en el proceso del tramifácil en la gerencia de desarrollo económico y servicios municipales de la Municipalidad Provincial del Cusco-2015.",
author = "Vilca Yucra, Yandira Araceli",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
This research was done to the staff of the Economic Development and Municipal Services Management of the Provincial Municipality of Cusco, with the objective of knowing how is the continuous improvement evaluated through Six Sigma in the process of Tramifácil of said management. The type of research is basic, the scope is descriptive and the nonexperimental design - transversal, the study population were the 25 employees of the anagement of said institution, the techniques used were the survey and observation with their instruments the questionnaire and the Respectively, the data obtained from the survey were processed using Excel statistical software. When analyzing the variable, it was observed that 51.71% of the personnel surveyed stated that at an intermediate level, continuous improvement is done through their Six Sigma tool in the Tramifácil process in the Economic Development and Municipal Services Management of the Municipality of Cusco, 23.14% indicated that the level is low, variable that was analyzed from its dimensions of defining the process which is presented as a weakness since it is not shown as a profitable process for the municipality, it does not provide a Satisfaction service for the user as the procedures and response times are very long along with it the excess of costs that must be paid cause the user to submit claims for the service received; In terms of the measurement of the process, it has been observed that the requisites required for obtaining the license are many which make the steps of the process are longer because the users do not manage to obtain them with facility; When analyzing the process, it has been observed that the requirements requested by the user are not always competent to the area of work, likewise the number of personnel for the care and processing of the license of operation is minimal so the processes are not attended to According to the objectives set to the goal established by the area for each month; With regard to the implementation of improvements, it was observed that the process does not show efficiency in the steps that have and there is aninterest of the management to improve or to redesign these processes due to the lack of trainings of the workers and identification with the area and Finally, as regards the control of the process, the delay in the reports submitted by the workers to the management has been seen, which is because the controls are not the most adequate ones that delay the work of the personnel of said area, in conclusion the dimension obtained An average of 2.58 that according to the scale of baremación represents a low level.
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