Citas bibligráficas
Tello, L., (2017). El clima organizacional y la calidad de atención del personal en el Área de Hospitalización del Hogar Clínica San Juan de Dios, Cusco – 2016. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/2286
Tello, L., El clima organizacional y la calidad de atención del personal en el Área de Hospitalización del Hogar Clínica San Juan de Dios, Cusco – 2016. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/2286
@mastersthesis{sunedu/3041411,
title = "El clima organizacional y la calidad de atención del personal en el Área de Hospitalización del Hogar Clínica San Juan de Dios, Cusco – 2016.",
author = "Tello Torres, Lizbett",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
The present research of organizational climate and quality of care staff in the ward of Hogar Clínica San Juan de Dios in Cusco, general objective is to determine the degree of relationship between organizational climate and quality of care in that institution, addressing theories related to organizational climate and quality of care. The research approach was quantitative, descriptive scope - no correlational and experimental design - cross. The population consisted of 44 study units divided into 16 units of study are staff HCSJDD to measure the organizational climate and 28 units of study to measure the quality of care that relatives of patients in the area of hospitalization was conducted the techniques used were observation and survey instruments tab observation, video equipment and images and ballot questions or questionnaire respectively, the results were processed using the statistical software Excel and SPSS V 20. The general conclusion reached was as follows: In the hospitalization area of the San Juan de Dios Clinic Clinic - Cusco, it was determined that at 95% confidence level, it can be stated that the organizational climate of the staff is related to the quality of care To the patient, where the degree of relationship determined by the Pearson correlation is r = 0.91, which can be considered as a very high positive correlation, which allows us to assert in a purely technical concept that a better organizational climate will exist And better perception of the quality of service.
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