Bibliographic citations
Caballero, M., (2018). Propuesta de mejora de un sistema integrado de gestión para incrementar la rentabilidad en la empresa Verliebt Floristería [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/14842
Caballero, M., Propuesta de mejora de un sistema integrado de gestión para incrementar la rentabilidad en la empresa Verliebt Floristería [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14842
@misc{sunedu/3032723,
title = "Propuesta de mejora de un sistema integrado de gestión para incrementar la rentabilidad en la empresa Verliebt Floristería",
author = "Caballero Mendocilla, Marcos Edinsson",
publisher = "Universidad Privada del Norte",
year = "2018"
}
ABSTRACT The aim of this research work is to propose the implementation of an Integrated Management System to improve the profitability of the Verliebt Florist Company. In the first place, a situational diagnosis of the company was made in each one of the areas, from the reception of raw materials to the post-sale, having as transversal axes of analysis the Quality, the Environment and the Safety and Health at Work. An Ishikawa diagram was used to identify the root causes that caused the low profitability of the company, later it was made by Pareto diagram the prioritization of the root causes and thus the economic impact that these generate to the company was determined, Likewise, a Process Operations Diagram (POD), was prepared, which would be used in the implementation of the proposal. At the end, an analysis of results and discussions of the costs lost before and after the proposal for the implementation of an Integrated Management System is presented, and then see the positive impact that is had after implementing the proposal. As financial results of the present work, a VAN of S/. 34,142 and an IRR of 62% were obtained, which shows that the project is economically and financially profitable with 1,45 in B/C.
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