Citas bibligráficas
Oshiro, A., (2019). Influencia de la satisfacción laboral en la productividad del área de Call Center en una universidad de Lima Norte, 2017 [Trabajo de investigación, Universidad Privada del Norte]. https://hdl.handle.net/11537/21831
Oshiro, A., Influencia de la satisfacción laboral en la productividad del área de Call Center en una universidad de Lima Norte, 2017 [Trabajo de investigación]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/21831
@misc{sunedu/3027772,
title = "Influencia de la satisfacción laboral en la productividad del área de Call Center en una universidad de Lima Norte, 2017",
author = "Oshiro Oshiro, Akemi Shizu",
publisher = "Universidad Privada del Norte",
year = "2019"
}
ABSTRACT The main objective of this research thesis was to determine the influence that exists between job satisfaction and productivity in the call center area of a university in Lima Norte, in the district of Los Olivos. It was developed through a correlational quantitative approach, whose design was nonexperimental. The hypotheses were checked with the Spearman coefficient of relationship, obtaining a (high positive correlation of 0.793), which shows a direct relationship; On the other hand, the level of significance is high, according to the results that are less than (0.01), therefore it is affirmed that the relationship of the variables is not rejected (p-value <0.05). Therefore, it is stated that there is a significant relationship between the variables of job satisfaction and productivity at a confidence level of 95%. It is concluded that workers in the call center area of a university in Lima Norte, sometimes show satisfaction that is reflected in their productivity.
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