Citas bibligráficas
Espinoza, H., Causso, M. (2015). Sistema de gestión de cambios para un área de tecnología de información [Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/592616
Espinoza, H., Causso, M. Sistema de gestión de cambios para un área de tecnología de información []. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2015. http://hdl.handle.net/10757/592616
@misc{sunedu/3007184,
title = "Sistema de gestión de cambios para un área de tecnología de información",
author = "Causso Fretel, Max",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2015"
}
System of Change Management for an Information Technology Area, is aimed to ensure that the changes in established service requests by line companies ( BankMin , InNova IT , IT -Expert ) do not produce negative impacts certifying the operability of all activities they perform , so the project will be responsible for minimizing these risks with the proposal of a software tool implementation based on standardized methods and procedures to enable the virtual company Software Factory have a proper administration of all changes made in the established service requests and to provide a high performance service. In order to apply the guide of best practices recommended by ITIL to the change management process of the virtual company Software Factory , which supports the delivery of critical business services to the company and involves tasks , activities and heavy processes during the implementation of change, has to develop a set of structured processes and procedures as well as the documentation and formalization of these to maintain the balance between change implementation and service delivery , in order not to affect all requested services by users and the development of external projects. The main goal of the project is to control with a proposal of a software tool based on standardized procedures and processes, the changes made in the virtual company Software Factory , as actually do not have any control , this makes the change requests management in all services do not have an adequate control.
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