Citas bibligráficas
Bayona, A., (2017). Modelo estratégico y su influencia en la gestión de procesos en el área de almacén de la empresa R&S Distribuidores S.A.C. de la ciudad de Trujillo, año 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/11590
Bayona, A., Modelo estratégico y su influencia en la gestión de procesos en el área de almacén de la empresa R&S Distribuidores S.A.C. de la ciudad de Trujillo, año 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/11590
@misc{sunedu/3002653,
title = "Modelo estratégico y su influencia en la gestión de procesos en el área de almacén de la empresa R&S Distribuidores S.A.C. de la ciudad de Trujillo, año 2017",
author = "Bayona Cerrón, Arnold Armando",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT This research entitled "Strategic model in the process management of the warehouse area of the company R & S Distribuidores SAC, of the City of Trujillo, to 2017" allowed to improve the management of processes of the warehouse area of the mentioned company, this one was Dedicates to the distribution and commercialization of school supplies, office supplies, stationery and bazaar in the city of Trujillo. The purpose of the investigation was based on determining the influence of a strategic model in the management of processes of the warehouse area, for it was hypothesized "The implementation of a strategic model of a strategic model has a positive influence on process management Of the warehouse area of the company R & S Distribuidores SAC Of the city of Trujillo in the year 2017 ", being the way to test it, the use of variables which, when operationalized, determined that the dependent variable “strategic model” has the following dimensions: objective fulfillment and internal customer satisfaction, and for the independent variable “process management”: Product entry process, order preparation process and product exit process, the type of research is applied and the research design is pre-experimental, the population for the investigation was 6 processes and 7 warehouse area workers, As for the sample were taken the warehouse process and its three subprocesses. The methods used in the investigation have been observation and survey, for them were applied tabs and questionnaires of satisfaction for the internal customer respectively. Likewise, in the development of the strategic model, it began with an internal analysis of the area, which included the analysis of the value chain, process analysis, internal factor evaluation matrix, internal management and marketing evaluation, and sales , Operations and logistics, finance and accounting, human resources, information and communications systems, technology and research and development (AMOFHIT), use of the qualitative fishbone tool, 5s methodology, matriz of strengths, Opportunities, Weaknesses and Threats (SWOT), where the first strategies and Objectives of the strategic model. After all the analysis was made the matrix of competitiveness where the strategies most relevant to the model emerged. Subsequent to the analysis, the proposal for process management was developed, consisting of process improvement based on strategies and the application of tools, documentation of processes through characterization sheets, proposal of indicators and their description by means of index cards. After the proposal, we continued to develop the balanced scorecard that has allowed us to have control of the objectives set out in the strategic model. Also, a financial analysis was performed, since the cost of the implementation of the calculated model has been S /. 49,600 soles, for which a financial evaluation was taken into account, using the payment schedule in the financial entity BBVA, obtaining as a result the viability of the application and the security that in three (3) years the company was going to recover the investment. Finally, the application of the proposal was carried out using projected time and cost data of the analyzed processes, the information was obtained from the in-depth interview applied to the collaborators of the warehouse area, the results being positive, contrasting the hypothesis.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons