Citas bibligráficas
Morales, L., (2017). Propuesta de mejora de un sistema de gestión de calidad basado en la norma ISO 9001: 2088 para reducir los costos operacionales de la empresa Calzados Adriano [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12413
Morales, L., Propuesta de mejora de un sistema de gestión de calidad basado en la norma ISO 9001: 2088 para reducir los costos operacionales de la empresa Calzados Adriano [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12413
@misc{sunedu/3001449,
title = "Propuesta de mejora de un sistema de gestión de calidad basado en la norma ISO 9001: 2088 para reducir los costos operacionales de la empresa Calzados Adriano",
author = "Morales Iparraguirre, Lena Esther",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The present work had as aim propose to offer a System of Quality Management based on the ISO norm 9001:2008, to reduce the operational costs of the company Calzados Adriano. In the first place there will be a diagnostic of the current situation of the company, to determine the degree of fulfillment of the international ISO norm 9001:2008, obtaining 14% of fulfillment. With the offer of improvement the percentage promotes to 86% of fulfillment of the chapter’s requirements of the ISO norm 9001: 2008. In addition, root causes of problems in Calzados Adriano were diagnosed through the diagram cause-effect. Obtaining through a prioritization based on employee surveys the following reasons roots, which are influencing negatively in the operational costs of the company: Processes empirically, Doesn’t have control of raw material, Untimely supply of raw material, Doesn’t have a quality department and Disordered work area. Once the stage of identifying the problems was completed, the diagnosis of the company was drawn up, in which all the evidence was taken into account to demonstrate the above. Also calculations were made to determine the economic impact generated in the company by these problems represented in monetary losses. Giving a total company lost cost of S/. 11,805.55 and a benefit with the proposal improvement of S/. 7,790.10. Finally, with all the analyzed and gathered information; from the already elaborated diagnosis and the offer, It was made an analysis of the results to be able to corroborate with quantitative information the presented evidences and the improvement achieved with the implementation of the System of Quality Management based on the ISO norm 9001:2008; to reduce the lost costs of the company. Likewise, the economic evaluation threw VAN of S/. 16,801.91, TIR of 57.34% and a B/C of 1.14, meaning a total viability of the proposal.
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