Citas bibligráficas
López, G., Pezo, S. (2019). Calidad del servicio y el nivel de satisfacción del cliente en la tienda 762 del Banco Interbank, distrito de Tarapoto, año 2018 [Tesis, Universidad Nacional de San Martín - Tarapoto]. http://hdl.handle.net/11458/3627
López, G., Pezo, S. Calidad del servicio y el nivel de satisfacción del cliente en la tienda 762 del Banco Interbank, distrito de Tarapoto, año 2018 [Tesis]. : Universidad Nacional de San Martín - Tarapoto; 2019. http://hdl.handle.net/11458/3627
@misc{sunedu/2845705,
title = "Calidad del servicio y el nivel de satisfacción del cliente en la tienda 762 del Banco Interbank, distrito de Tarapoto, año 2018",
author = "Pezo Vargas, Segundo Geiter",
publisher = "Universidad Nacional de San Martín - Tarapoto",
year = "2019"
}
In the following research titled as: “Quality of service and the level of customer satisfaction in the 762 store of Interbank Bank, Tarapoto district, year 2018“; Its main objective is to determine the influence of the quality of service on the level of customer satisfaction in the 762 store of the Interbank Bank, in the district of Tarapoto, in 2018, its methodology was applied, the descriptive level explication and the design was Non-experimental - cross-sectional, the sample was 95 clients, using the survey as a method of data collection. The level of customer satisfaction at the Interbank store in Tarapoto district in 2018 is Medium at 29.85%, and High at 70.15%; which can be said that the level of customer satisfaction in the Interbank store is mostly high. The level of quality of service in the Interbank 762 store is 23.88% average, and 76.12% high; with which it can be affirmed that the level of quality of service in the Interbank store 762 is high. In conclusion, it was established that the higher the level of service quality, the higher the level of customer satisfaction of the 762 store of the Interbank Bank of the City of Tarapoto. In this way the Research Hypothesis (HI) is accepted. “The quality of the service directly influences the level of customer satisfaction in the 762 store of the Interbank bank of the Tarapoto district, year 2018”
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