Citas bibligráficas
Benites, C., Soto, F., Uribe, C., De, Ó. (2017). Calidad en las empresas del sector agroexportador del Departamento de Ica [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/9022
Benites, C., Soto, F., Uribe, C., De, Ó. Calidad en las empresas del sector agroexportador del Departamento de Ica []. PE: Pontificia Universidad Católica del Perú; 2017. http://hdl.handle.net/20.500.12404/9022
@mastersthesis{sunedu/2662154,
title = "Calidad en las empresas del sector agroexportador del Departamento de Ica",
author = "De Marzo Peña, Óscar Félix",
publisher = "Pontificia Universidad Católica del Perú",
year = "2017"
}
Therefore this research was intended to be a first approach to the state of quality in the agro-export sector enterprises. Due to the importance of the agricultural sector in our department as well as in the country, there is a need to carry out this research on quality management systems, even more so when in our region private investment and agroexport companies are the main pillar of the economy. The purpose of this thesis is to determine the importance of quality management of agroexporting companies in the department of Ica, as well as to identify the level of significance among companies that have quality management systems with companies that do not have quality management systems. This will allow to compare the advantages that could be obtained in order to enter new and better markets interested in the purchase of their agricultural products, as well as in the substantial improvements in the levels of agricultural competitiveness in relation to other companies of different markets of the world and the improvement in its margins of profitability. The research begins with a historical review of quality and its development over time, defined the problem, the general objective as well as the hypothesis of the study. Extensive quality literature was collected in the agro-export sector in the world, the country and in the Ica region. The analysis of the information collected in the surveys was carried out and this study was developed under a quantitative approach, since it considers variables with measurable values through closed questions. The questions were designed around the nine success factors of total quality management, to be answered by the main representatives of the agro-export companies of the department of Ica, among them president, general manager or production managers. This methodology has been used in research carried out by Benzaquen (2013) in Peru. viii Subsequently, the analysis of the results was performed, corroborated and compared the levels of compliance perceived by companies that have a quality management system, differentiating them from those that do not, based on the nine success factors of Total Quality Managenement (TQM). The main conclusion of the investigation was that companies that have a quality system implement and develop TQM factors more efficiently, in comparison with those that do not have such a system
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