Buscar en Google Scholar
Título: Internal Market Orientation’s Relationship with Intrinsic Motivation and Perceived Service Quality
Asesor(es): Marquina Feldman, Percy Samoel
Campo OCDE: https://purl.org/pe-repo/ocde/ford#5.02.04
Fecha de publicación: 4-dic-2020
Institución: Pontificia Universidad Católica del Perú
Resumen: The aim of the study was to confirm the influence of Internal Market Orientation (IMO) on perceived service quality and customer satisfaction with the mediating role of employees’ attitudes, namely, job satisfaction, trust in honesty, and trust in benevolence (Tortosa, Llorens, Moliner, & Sánchez, 2015) and extend their model by including intrinsic motivation to contribute to knowledge about the influence of IMO and the antecedents of intrinsic motivation and also contribute knowledge about the influence of intrinsic motivation. In this quantitative, correlational, cross-sectional study. Structural equation modelling was used to test the relationships of the model. The results showed that IMO has a direct, positive, and significant influence on medical doctors’ attitudes but these attitudes do not have a direct, positive, and significant influence on patients’ perceived service quality. The results showed that IMO does not have a direct, positive, and significant influence on medical doctors’ intrinsic motivation. The results of the research showed that medical doctors’ intrinsic motivation has a direct, positive, and significant influence on their job satisfaction, on their affective organizational commitment, and on patients’ perceived service quality. The study showed that patients’ perceived service quality has a direct, positive, and significant influence on their satisfaction with the service received. The empirical confirmation of the influence of IMO on the attitudes of the personnel, is an important contribution since according to the literature review, no studies of this relationship have been conducted in Peru. The empirical confirmation of the influence of intrinsic motivation of the personnel on their job satisfaction, on their affective organizational commitment, and on patients’ perceived service quality is an important contribution since according to the literature review no studies of this relationship have been conducted in Peru. That is why the managers should strive to have a team of personnel with a high level of intrinsic motivation. Therefore, it would be advisable for managers to take actions to satisfy the needs of competence, autonomy, and relatedness of their employees.
Disciplina académico-profesional: Administración Estratégica de Empresas
Institución que otorga el grado o título: Pontificia Universidad Católica del Perú. CENTRUM
Grado o título: Doctor en Administración Estratégica de Empresas
Jurado: Hardy, Pascale; Rivera Camino, Jaime; Guevara Moncada, Rubén
Fecha de registro: 4-dic-2020; 4-dic-2020



IMPORTANTE
La información contenida en este registro es de entera responsabilidad de la universidad, institución o escuela de educación superior que administra el repositorio académico digital donde se encuentra el trabajo de investigación y/o proyecto, los cuales son conducentes a optar títulos profesionales y grados académicos. SUNEDU no se hace responsable por los contenidos accesibles a través del Registro Nacional de Trabajos de Investigación – RENATI.