Citas bibligráficas
Aquino, D., Oroncoy, O., Mendoza, M., Vargas, I. (2019). Calidad en las empresas del sector de entretenimiento cines y teatros del Perú [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/14713
Aquino, D., Oroncoy, O., Mendoza, M., Vargas, I. Calidad en las empresas del sector de entretenimiento cines y teatros del Perú []. PE: Pontificia Universidad Católica del Perú; 2019. http://hdl.handle.net/20.500.12404/14713
@mastersthesis{sunedu/2656301,
title = "Calidad en las empresas del sector de entretenimiento cines y teatros del Perú",
author = "Vargas Villavicencio, Igor Alonso",
publisher = "Pontificia Universidad Católica del Perú",
year = "2019"
}
This study seeks to identify whether companies in the entertainment industry of cinemas and theaters of Peru with a Quality Management System (QMS) have a higher level of compliance with the factors of Total Quality Management (TQM) compared to those companies without a QMS. A research methodology of quantitative approach, correlational scope and no experimental design was used for this purpose. The study also used the model of the nine factors of TQM, which was based on a questionnaire of 35 questions whose answers were rated on a Likert scale of five points (Benzaquen, 2013). The research analyzed the responses of 39 companies surveyed between the months of November 2014 and June 2015 with a sampling error of 9.7% on the basis of a population of 62 operational and running businesses. The results showed evidences that companies that make up the sample with a QMS have a higher level of compliant of TQM factors because it was found significant differences in the perception of the quality factors of companies with a QMS respect to companies without one, for eight of the nine factors of the applied model.
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