Citas bibligráficas
Villena, M., Meléndez, C., Otiniano, K., Pacheco, J. (2020). Business consulting – Alexim Perú [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/16776
Villena, M., Meléndez, C., Otiniano, K., Pacheco, J. Business consulting – Alexim Perú []. PE: Pontificia Universidad Católica del Perú; 2020. http://hdl.handle.net/20.500.12404/16776
@mastersthesis{sunedu/2654493,
title = "Business consulting – Alexim Perú",
author = "Pacheco Herrera, Juan Carlos",
publisher = "Pontificia Universidad Católica del Perú",
year = "2020"
}
Alexim Peru - which belongs to Corporate Alexim- is an international freight agent operating in the logistics sector of the international trade market for more than 25 years. This consulting report aims to contribute to the strengthening process that Alexim Peru has undertaken to grow its operations and relationships with clients to provide efficiency and effectiveness. In this sense, this document analyzed the internal and external context of the company and identified the most relevant problems faced by Alexim Peru through interviews and information such as incidents, customer surveys and claims. The key problem identified along with the company was the long times for documentation processing and management. Four main types of causes explained 81.43% of the key problem including: (a) organizational problems for the task execution, (b) delay in the information provided by the customer, (c) lack of staff training, and (d) lack of internal communication by staff. Based on the analysis of causes and the review of the literature focused on process improvement, customer approach and the use of technological tools, three alternative solutions were presented. After a joint evaluation with Senior Management, it was determined that the solutions would correspond to (a) implement the principles of the 5S for improvement of processes, (b) develop the modules COM and OLD in the ALS system, and (c) strengthen a customer-focused organizational culture. Finally, in addition to the qualitative and quantitative benefits that this implementation brings, the S/. 144,125.00 investment would reduce the average annual savings approximately S/. 110,125.00 for fines and penalties.
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