Bibliographic citations
Gonzales, S., (2020). Factores que favorecieron o limitaron la implementación de la buena práctica “Gestión en Tiempo Real” en la Unidad de Gestión Educativa Local - UGEL Ventanilla en el Distrito de Ventanilla de la Provincia Constitucional del Callao [Tesis, Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/15833
Gonzales, S., Factores que favorecieron o limitaron la implementación de la buena práctica “Gestión en Tiempo Real” en la Unidad de Gestión Educativa Local - UGEL Ventanilla en el Distrito de Ventanilla de la Provincia Constitucional del Callao [Tesis]. PE: Pontificia Universidad Católica del Perú; 2020. http://hdl.handle.net/20.500.12404/15833
@mastersthesis{sunedu/2651365,
title = "Factores que favorecieron o limitaron la implementación de la buena práctica “Gestión en Tiempo Real” en la Unidad de Gestión Educativa Local - UGEL Ventanilla en el Distrito de Ventanilla de la Provincia Constitucional del Callao",
author = "Gonzales Cruz, Santos",
publisher = "Pontificia Universidad Católica del Perú",
year = "2020"
}
This research work presents an analysis of capacities and conditions of the Institutional Management Area from the Local Educational Management Unit – UGEL Ventanilla regarding the provision of service and orientation to the citizen, as a part of the National Policy for the Modernization of Public Management. In that sense, aspects such as public management, management skills of managers, human potential, logistics and articulation strategies with other sectors have been analyzed. This thesis is based on a case study, through qualitative research, and those directly involved in the intervention process are taken as units of analysis: officials and technicians from the UGEL Ventanilla, school’s principals and teachers, as well as parents. For this, fieldwork and cabinet work has been carried out. Among the techniques used for this research are documentary review, interviews and field observation. This research is related to Social Management since it allow us to identify the social actors mainly related to Public Administration, specifically in the Education sector; likewise, it has relevance in public management programs or public policies with the intention to propose and promote recommendations to improve the attention and orientation to citizens so it can be as efficient, effective and high quality as possible in the highly recurrent administrative process. This research has been conducted in Ventanilla, one of the biggest districts of the Constitutional Province of Callao, during 2016 and 2017, specifically in the Local Educational Management Unit – UGEL Ventanilla, dependent of the Regional Educational Management Office - Callao. Among the most important findings that stand out: improvement in the quality of service to the citizen through serve and guidance in a timely and appropriate manner; reduction of time in the administrative processes of greater recurrence; greater number of presence and work hours of directors and teachers in their educational institutions; teamwork, commitment and good working environment among the public servants of the UGEL. Also, this good practice, ranked first in the national competition "20 in Management" organized by the Ministry of Education (MINEDU) in 2016 and was recognized by ministerial resolution.
This item is licensed under a Creative Commons License