Citas bibligráficas
Rodríguez, W., Ruiz, J. (2018). Nivel de satisfacción de los padres de familia del Centro Educativo Particular San Francisco de Asís de la ciudad de Iquitos, periodo marzo 2017 [Tesis, Universidad Nacional de la Amazonía Peruana]. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/5695
Rodríguez, W., Ruiz, J. Nivel de satisfacción de los padres de familia del Centro Educativo Particular San Francisco de Asís de la ciudad de Iquitos, periodo marzo 2017 [Tesis]. : Universidad Nacional de la Amazonía Peruana; 2018. http://repositorio.unapiquitos.edu.pe/handle/20.500.12737/5695
@mastersthesis{renati/969421,
title = "Nivel de satisfacción de los padres de familia del Centro Educativo Particular San Francisco de Asís de la ciudad de Iquitos, periodo marzo 2017",
author = "Ruiz Melena, Juan José",
publisher = "Universidad Nacional de la Amazonía Peruana",
year = "2018"
}
The CEP San Francisco de Asís has been immersed in the market of educational services of the city of Iquitos since 1990, having to compete with other similar ones in capturing and maintaining loyalty to students and parents. To do this, it is necessary to be an agile and modern institution, whose march must be directed to constant innovation, oriented to the market. To do this, it is necessary to know the concerns of the parents, which is the deciding element when choosing the school for their child. That is why you need to know if you are satisfied with the services offered by the institution, not only in the educational area, but also in infrastructure, implementation with modern technological equipment, and a competitive teaching staff complementing education with humanistic and of values, tending to form future citizens of quality. The objective of this master thesis is to analyze the level of satisfaction of the parents of the CEP San Francisco de Asís of the city of Iquitos, in the period March 2017. For this a questionnaire was applied tending to collect information on the knowledge of the educational proposal, aspects related to the academic part, such as the teaching - learning process, teacher - student relationship, equipment and educational material, infrastructure, teaching staff, cost of teaching pension, among other aspects. The research concludes that the parents are satisfied (64.32%) with the educational services provided by the educational institution; Likewise, 48.96% show their satisfaction with the academic training and 34.85 with the infrastructure and equipment. On the other hand, 48.96% of the parents stated that they were satisfied with the cost of tuition. Finally, it is recommended to apply satisfaction questionnaires not only to the parents, but also to the direct users who are the students, but this should be at least once a year. In this way, it is possible to improve the aspects in which it presents low level of satisfaction, with the aim of retaining users, both parents and students.
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